GROVE STUDIOS
Terms and Conditions
Last Updated: November 30, 2025
Please read these Terms and Conditions (“Terms”) carefully before using the grovestudios.space website and related services (the “Service”) operated by Grove Studios LLC (“Grove Studios,” “we,” “us,” or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to any part of these Terms, you may not access the Service.
These Terms include the main body below as well as: Schedule A (Fees and Charges), Schedule B (Tuition Services), Schedule C (Live Streaming and Recording), Schedule D (House Rules), and Schedule E (Fire Safety Information). All Schedules form part of these Terms.
1. DEFINITIONS
The following terms have specific meanings throughout these Terms:
“Consumer” means you are an individual buying Services from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft, or profession).
“Business User” means you are using our Services for commercial purposes, including but not limited to tutoring, teaching, or running classes.
“Member” means a person who registers with the Site and may make Reservations.
“Studio” refers to a Grove Studios-operated facility or third-party partnership or franchise location.
“Allotted Time” means time you may apply toward a Reservation at Grove Studios as part of a Paid Membership subscription.
“User” means any person who uses the Site, including Members.
“Order” means an order made for a Reservation by a Member via the Site.
“Paid Membership” means a Membership that incurs a monthly charge and includes Allotted Time.
“Reservation” means the reservation and use of a Studio’s premises (or part thereof) by a Member.
“Services” means Studio hire and related services offered by Grove Studios.
“User Content” means any content provided by you which is uploaded, posted, or otherwise provided to the Site or contributed or recorded in the Studios.
2. PRIVACY AND DATA COLLECTION
2.1 Use of Tracking Technologies
This website uses tracking codes, cookies, and similar technologies to collect information about your browsing activity. These technologies help us understand how visitors interact with our site, improve your experience, and deliver relevant communications.
2.2 Information We Collect
When you visit our website, we may automatically collect: pages visited and time spent on each page; links clicked and navigation patterns; browser type and device information; IP address and general geographic location; referring website or source; and date and time of your visit.
2.3 Third-Party Services
We use Constant Contact, a third-party email marketing and analytics service, to process and analyze visitor data. Information collected through our tracking codes may be transferred to and stored by Constant Contact in accordance with their privacy practices. For more information, visit: https://www.constantcontact.com/legal/privacy-statement
2.4 How We Use This Information
We use the collected data to: analyze website traffic and usage patterns; improve website content and functionality; send marketing communications (with your consent); personalize your experience; and measure the effectiveness of our campaigns.
2.5 Your Choices
You can control tracking technologies through:
– Browser settings: Most browsers allow you to block or delete cookies
– Opt-out tools: You may opt out of targeted advertising through industry tools such as the Digital Advertising Alliance (DAA) opt-out page
– Email preferences: You can unsubscribe from marketing emails at any time using the link provided in each message
Please note that disabling cookies may affect your experience on our website. By continuing to use this website, you acknowledge that you have read this disclosure and consent to our use of tracking technologies and the transfer of your data to Constant Contact as described above.
3. ELIGIBILITY AND REGISTRATION
3.1 Eligibility Requirements
You may only register as a Member if: you are 18 years of age or older; and it is lawful for you to do so in the territory from which you are conducting the transaction.
Under 18s must be accompanied by a parent or legal guardian when using the Studios. Under 18s are not permitted on site after 9pm.
3.2 Account Registration
To register as a Member, you must provide personal information, choose a username, password, and valid email address. We may require identification or other documentation to prevent fraud, theft, or money laundering, including photographic identification and recent proof of address. We may also conduct our own identity, fraud, and credit checks.
3.3 Account Responsibilities
Your username and password are personal to you and must not be disclosed to any other person. You are solely responsible for any use of the Site under your Account. You may only hold one Account. Using your given name or, with express written consent from Grove Studios, a stage name that you are known by for professional purposes is required. Holding multiple accounts is strictly prohibited, and any studio time gained through such accounts and promotional codes will be charged without notice.
If you do not log into your Account for 12 months, we may terminate the Account.
4. MEMBER CONDUCT AND RESTRICTIONS
4.1 General Obligations
You agree to comply with all applicable laws, regulations, and these Terms. You agree not to: impersonate any other person or entity; falsely describe or misrepresent yourself, including your age and personal circumstances; use or attempt to use another person’s account; solicit personal information (including passwords and banking information) from others; attempt to use another person’s legal documentation in creating an account; or fraudulently use discount codes, vouchers, or credit, or use discount codes, vouchers, or credit obtained through fraudulent means.
4.2 Studio Conduct Requirements
You acknowledge and agree to: be responsible for the safety and behavior of all individuals who accompany you to Studio premises and not permit unknown members of the public to access the facility; declare and pay for all guests attending your booking at the time the booking was made or via amendment before the booking start time; not damage any equipment or property, and to compensate the Studio for any damage without limitation of cost, including equipment in communal areas, restrooms, and parking facilities; not conduct parties or gatherings with more than four (4) additional people not connected to the use of equipment; not tamper with, damage, or cover up any CCTV equipment in any Studio, and to compensate Grove Studios for any such damage without limitation of cost; not tamper with, damage, or cover up any fire alarms or fire safety equipment in any Studio, and to compensate Grove Studios for any such damage; clear all equipment and rubbish before leaving and reimburse cleaning costs arising from your use; strictly refrain from smoking or vaping on Studio premises; be aware of and follow all fire evacuation procedures and safety rules; keep any entry codes confidential and notify us immediately if disclosed; vacate premises by the end of your allotted time, or be charged for additional time at prevailing rates; accept responsibility for your own equipment brought onto premises, at your own risk; ensure any equipment you bring is electrically safe and does not pose a risk to Studio equipment or amenities; not bring any dangerous or unlawful equipment, substances, or materials onto premises, including illegal drugs, nitrous oxide, weapons, smoke machines, or implements that could cause fear or harassment; report any suspicious behavior or mistreatment of Studio premises immediately; adhere to all parking regulations and accept responsibility for any loss or damage to your vehicle or property; and not organize, promote, or host any events that involve the sale of tickets or require any form of entry fee without obtaining prior written consent from Grove Studios management.
4.3 Studio Inspection and Damage Reporting
Inspection requirement: You must inspect the Studio before your Reservation starts and notify us of any pre-existing damage within the first 15 minutes of your session. If we are not contacted within the first 15 minutes, you accept the Studio “as is” and no credit, refunds, booking extensions, or alternative compensation will be offered for pre-existing conditions.
Damage reporting: You must report any damage that occurs during your Reservation within 1 hour of the end of your session. You must immediately report any damaged or missing equipment found during your session, failing which you may be charged for such loss or damage.
4.4 Payment Authorization
By placing an Order, you authorize us to charge the payment card used for the booking for any fines issued to you, or for any costs, losses, damages, or expenses you cause or are responsible for, as set out in these Terms and Schedule A. Your card details are held securely by our payment processor, which will enable automatic charging. You agree that such charges may be processed without further notice to you. This authorization remains valid after the booking has been completed and permits us to charge your payment method for any amounts arising from your breach of these Terms.
5. RESERVATIONS AND PAYMENT
5.1 Making Reservations
Reservations may only be made up to 12 months in advance via the Site. It is your sole responsibility to ensure you have booked the correct Studio and submitted payment correctly. When you place an Order, it constitutes an offer to enter a contract. If we accept the Order, you will receive email confirmation. There is no guarantee that Orders will be accepted; we may reject Orders at any time, provided we return any payment made.
5.2 Payment Methods
Payments can be made online through the Site by credit or debit card. Payments can only be made by the named cardholder or with permission from the named cardholder. Payments can also be made with pre-purchased studio credit, credit from cancelled Reservations, or marketing campaign credits.
5.3 Credit Expiration
Credits have the following expiration policies:
– Pre-purchased studio credit: Expires 12 months from redemption
– Credit from cancelled Reservations: Expires 3 months from the date of the original Reservation booking
– Credit from marketing campaigns: May be expired at any time at our discretion
5.4 Voucher Restrictions
You may only use one voucher within any 24-hour period. We reserve the right to reject or cancel any orders where you have used more than one voucher within any 24-hour period. Vouchers are subject to terms and conditions upon which they were issued, which may include eligibility requirements and minimum order values. Grove Studios vouchers are non-refundable.
6. CANCELLATIONS AND REFUNDS
6.1 Rescheduling and Cancellations
You may reschedule or cancel your Reservation 4 hours or more before the Reservation is due to start by using the Site. If you cancel the Reservation, the value will be applied to your Account as credit. For cancellations made 48 hours or more before your session is due to start, credit on an Account may be returned as cash to your card or bank account at our discretion. To process such a request, please contact us at info@grovestudios.space.
6.2 Late Cancellations and Late Arrivals
If you reschedule or cancel less than 4 hours before the Reservation, there will be no refund offered. If you arrive late for your Reservation, we cannot reschedule or refund the Reservation.
6.3 Cancellations by Grove Studios
In the event we reschedule or cancel your Reservation, we will contact you by email or telephone to inform you. We will offer you alternative Grove Studios time or a refund of the Reservation fee, except in the event a Reservation is cancelled due to a breach of these Terms and Conditions or a breach of the House Rules detailed in Schedule D.
6.4 Booking Grace Period
1-hour booking cancellation grace period: If you want to cancel a Reservation within one hour of booking it, you will receive a full credit refund, unless your cancellation request is made within 2 hours of when your Reservation is due to start.
6.5 Studio Credit Vouchers
Grove Studios studio credit vouchers are non-refundable.
7. PAID MEMBERSHIPS
7.1 Membership Benefits
Paid Memberships entitle you to a certain amount of Allotted Time each month to apply toward Reservations. Unused Allotted Time will carry over to the following month. Allotted Time may not be converted, exchanged, or refunded as money. Allotted Time may only be applied toward Reservations at Grove Studios-operated facilities unless indicated otherwise.
7.2 Payment
Your Paid Membership payment will be taken monthly on the same date you commenced your subscription. Payment shall be made one month in advance by direct debit.
7.3 Cancellation of Membership
You may cancel a Paid Membership at any time by giving written notice. Your Membership will end on the next scheduled payment date. If we do not receive your advance payment, we may cancel your Membership immediately without further notice, and any remaining Allotted Time may be cancelled.
8. LIABILITY FOR CONSUMERS
This section applies if you are a Consumer (using our Services wholly or mainly for personal use, not for business purposes).
8.1 Our Responsibility
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
8.2 What We Do Not Exclude
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; and for breach of your legal rights in relation to the Services.
8.3 Business Losses
If you are a Consumer, we only supply the Services for domestic and private use. If you use the Services for any commercial or business purpose, we will have no liability to you for any loss of profit, loss of data, loss of business, business interruption, or loss of business opportunity.
9. LIABILITY FOR BUSINESS USERS
This section applies if you are using our Services as a Business User (for example, for tutoring or running classes).
9.1 Service Basis
We provide Services on an “as is” and “as available” basis and we are liable only to provide our Services with reasonable skill and care.
9.2 Disclaimers
We give no other warranty in connection with the Site and Services and we disclaim all liability for: the accuracy, currency, or validity of information and material contained within; any changes in applicable law or regulation; any interruptions to or error of the Site or any part of a Studio; the infringement by any other person of any intellectual property rights; the availability, quality, content, or nature of external sites; and any loss or damage due to viruses or other malicious software.
9.3 Limitation of Liability
To the maximum extent permitted by law, we exclude liability for any indirect, special, punitive, or consequential loss. Our aggregate liability for direct losses in connection with the Site and/or Services shall be limited to the amount paid by you to us in the 12 months immediately prior to the date upon which the cause of action arose.
10. LOST ITEMS POLICY
Grove Studios will not have the capacity to check CCTV for a lost item or any similar purposes. Grove Studios shall not be held responsible for any items left behind. In the event that an item is not found, you will receive communication regarding the situation. However, please note that Grove Studios will not be able to take further action beyond notification.
11. INDEMNIFICATION
You and all individuals who accompany you to the premises of a Studio hereby agree to indemnify, defend, and hold harmless Grove Studios, its officers, directors, owners, employees, contractors, agents, affiliates, licensors, and licensees from any damage, loss, liability, expenses, and costs (including reasonable legal fees) arising from: any fraud or fraudulent misrepresentation you commit; any inaccuracy in information you provide; any breach of applicable law or regulation; another person’s use of your Account; any breach of these Terms; and third-party claims arising from your use of the Services, User Content, or the Site.
You shall cooperate with us in the defense of any claim. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.
12. TERMINATION
We may terminate or suspend access to your Account or the Service immediately, without prior notice or liability, if you breach these Terms. If we have grounds to suspect fraud or improper use, we will suspend your Account until you can demonstrate your identity and that no fraud has occurred. We may cancel, amend, suspend a Reservation, or delete your Account at any time for any reason.
All provisions that should survive termination shall remain in effect, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
13. USER CONTENT AND COMMUNICATIONS
The Site enables display of third-party content, including user reviews and ratings. These are for informational purposes and do not constitute advice from us. We do not moderate User Content but may remove unlawful, inflammatory, or inappropriate content at our discretion.
By posting content to the Site or recording in a Studio, you grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, copy, reproduce, and publicly perform the User Content. You can end this license anytime by deleting your Account.
You will not make available, post, transmit, or record any content that: is unlawful or may give rise to civil or criminal liability; infringes any copyright or intellectual property rights; infringes any third party’s rights of privacy or publicity; is abusive, pornographic, defamatory, discriminatory, or obscene; harasses any other person; or contains video, photographs, or images of any other person without their permission.
14. INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in or arising out of or in connection with any content provided by us as part of the Services shall be owned by us. We and/or our licensors own all intellectual property rights in and to the Site and the Services. Except as expressly stated herein, we do not grant you any intellectual property rights in respect of the Site or the Services.
15. FORCE MAJEURE
“Force Majeure Event” means any event beyond our reasonable control including without limitation: strikes, lockouts, or other industrial disputes; failure of a utility service or transportation network; act of God; war, riot, civil commotion, malicious damage; epidemic, pandemic, disease, and contagion; compliance with any law or governmental order, rule, regulation, or direction; governmental visa status; business opening and operating restrictions, lockdowns, or quarantines; accident; breakdown of plant or machinery; fire, flood, storm; or default of suppliers or subcontractors.
We shall not be liable for any delay or failure to perform our obligations as a result of a Force Majeure Event. If the Force Majeure Event prevents us from providing any of the Services for more than four (4) weeks, we shall have the right to terminate the Services or our agreement with you by written notice.
16. DISPUTES AND RESOLUTION
If you have any dispute with a Studio, you should take this up with the Studio directly. We have no obligation to mediate disputes but may do so at our discretion. If you encounter facilities that are harmful, dangerous, or unsuitable, please alert us so we may investigate.
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it without you having to go to court. If you are a Consumer and you are not happy with how we have handled any complaint, you may want to consider an alternative dispute resolution provider.
17. GOVERNING LAW
These Terms shall be governed and construed in accordance with the laws of Michigan, United States, without regard to conflict of law provisions. The parties submit to the exclusive jurisdiction of the United States courts. Our failure to enforce any right or provision will not constitute a waiver. If any provision is found unenforceable, it will be amended to the minimum extent necessary, and remaining provisions will remain in effect.
18. CHANGES TO TERMS
We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will try to provide at least 30 days’ notice before new terms take effect. By continuing to access the Service after revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
19. GENERAL PROVISIONS
These Terms, together with any additional terms for specific features and the Schedules attached hereto, constitute the entire agreement between you and Grove Studios. The Site is intended for and directed at the United States. Grove Studios may assign and transfer this agreement by giving reasonable notice. We may deduct any monies you owe us from any monies we owe you.
20. CONTACT US
If you have any questions about these Terms, please contact us:
Grove Studios LLC
884 Railroad St., Suite B
Ypsilanti, Michigan 48197, USA
Email: info@grovestudios.space
Phone: +1 (734) 985-0838
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SCHEDULE A – FEES AND CHARGES
These fees and charges are applicable and enforceable in any case where there has been a breach of Section 4 (Member Conduct) and are without financial limitation. These fees are payable without prejudice to the indemnity in Section 11 or our ability to claim for damages generally. Multiple breaches can and will be apportioned to your Account and Reservation.
A.1 Smoking and Vaping
– $70 for vaping anywhere inside a Studio or Site, excluding external smoking areas
– $150 for smoking anywhere inside a Studio or Site, excluding external smoking areas
A.2 Fire Safety Violations
– $190 minimum for activation of fire alarm through smoking, vaping, or use of smoke machines. If Grove Studios is fined by local authorities for a fire alarm activation caused by your actions, you will be held liable for the full value of the local authority fine and any associated costs on top of this minimum fee
– $635 minimum for tampering with, damaging, or covering up fire alarms or fire safety equipment
– $190 for improper use of fire exits or fire doors, and any alarms triggered as a result
A.3 Security and CCTV
– $320 minimum for tampering with, damaging, or covering up CCTV equipment. Full cost of repairs or replacement will be levied on top of this fine
– $150 minimum for a security guard or police officer to be called due to a customer refusing to vacate the premises. If the guard needs to stay on site, the full cost of the callout will be levied on top of this fine
A.4 Studio Condition
– Up to $380 or part thereof for excessive mess in any Studio or communal area
– Up to $380 or part thereof for drug use (all classes including nitrous oxide) or any residues left from drug use
A.5 Capacity and Parties
– $100 per extra person per hour for breaching capacity restrictions or conducting any form of party or gathering beyond the 4-person limit
A.6 Door Security
– $70 per incidence of a studio door being propped, wedged, or held open while music is being played
– $190 minimum for entrance doors being propped, wedged, or held open. Grove Studios will hold you responsible for any loss or damages caused by unauthorized persons entering the building through a door you rendered insecure
A.7 Equipment Damage
– $125 minimum or part thereof for damage to equipment when being used against its normal operation causing a malfunction, with no upper limit. Full cost of repairs or replacement will be levied
– $150 investigation fee plus full cost of replacement or repair for equipment damaged by spillages or misuse
– $320/day levy if a room needs to be taken out of operation while items are repaired or replaced
A.8 Overtime
If you stay in the studio for more than 5 minutes longer than your booked time, you may be charged the full hourly rate for each additional hour. This continues for every hour you remain.
A.9 Undeclared Guests
Customers will automatically be charged for any additional guests that attend their booking beyond those paid for at booking time. Charges may be issued any time after the booking. If you fail to pay, your account may be suspended:
– First occasion: Room charges only
– Second occasion: Room charge plus $15 administration charge
– Third occasion: Room charge plus $30 administration charge
– Fourth occasion: Room charge plus $60 administration charge
– Fifth occasion: $120 administration charge plus room charge, or account ban
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SCHEDULE B – TUITION SERVICES
B.1 Tuition Requirements
If you make a Reservation with the intention of using a Studio for tuition of any nature, you hereby warrant and agree that: you are acting as a Business User (not a Consumer) and have comprehensive Public Liability Insurance up to the value of $5,000,000; you are over 18 years of age and any assistants are over the age of 18; you have completed adequate risk assessments prior to any Reservation and mitigated any potential hazards; you shall suspend any Reservation if a hazard is found until it is rectified; you have policies and procedures in place to protect the health and safety of all participants and guests; you are trained in Basic First Aid by a certified body and the certificate is valid; you are equipped with a First Aid box with sufficient and appropriate supplies; you will explain emergency evacuation procedures to all participants prior to commencement; you will have a procedure to record and report any accident to Grove Studios via email or telephone; and you will surrender, on demand, any documentation relating to these requirements. Failure to produce documents on demand may result in account suspension.
B.2 Tuition of Minors
If you make a Reservation with the intention of providing tuition to minors (persons under 18 years old), you hereby accept and affirm that: you adhere to all clauses in Section 4 of these Terms; you have a valid background check appropriate for working with minors; you are over 18 years of age; any assistants are over 16 years of age and also carry valid background checks; you have completed a Safeguarding and Child Protection Impact Assessment and have a valid policy; all minors will be supervised at all times during the Reservation; minors are escorted to restrooms when required and supervised on return; minors are not permitted to wander the building, parking lot, or any other area alone or in groups; you will carry emergency contacts for all minor participants; you will not produce or shoot any media such as photographs and videos of minor participants; and failure to produce required documents on demand may result in account suspension.
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SCHEDULE C – LIVE STREAMING AND RECORDING
C.1 Content Requirements
When live streaming or recording at Grove Studios, you and any individuals who accompany you hereby undertake and agree that all content recorded or streamed, including content shared on social media, shall be original to you or your guests, or you shall have the necessary authorization to record and share it.
C.2 Privacy
You shall not share content that may reveal private personal information about individuals without permission. This includes but is not limited to: sharing personally identifiable information (such as real name, location, or ID); and broadcasting content obtained from streaming or recording in a manner that invades another’s privacy.
C.3 Prohibited Content
Sexually suggestive content or any sexual activities are strictly prohibited.
Hateful conduct is any content or activity that promotes, encourages, or facilitates discrimination, denigration, objectification, harassment, or violence based on race, ethnicity, origin, religion, sex, gender, gender identity, sexual orientation, age, disability, medical condition, or physical characteristics. This is a zero-tolerance violation and all Grove accounts associated with such conduct will be indefinitely suspended.
Content including or depicting suicide threats, intentional physical trauma, use of illegal drugs, or excessive drinking is prohibited and may result in permanent account suspension.
C.4 Equipment
The live stream camera must not be moved without explicit permission via Live Chat or email to info@grovestudios.space.
C.5 Recording Services
When using recording services provided by Grove Studios, we may occasionally review recordings to check for technical issues and improve our service. We reserve the right to delete recordings (for example, if you have requested an account deletion) but will not do so without giving reasonable notice. Following the cancellation or expiry of your Account, you shall immediately lose access to any recordings stored in your Account.
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SCHEDULE D – HOUSE RULES
When using our Studios, you hereby accept and affirm that you and any individuals who accompany you will abide by the following House Rules as well as all other clauses within these Terms.
Responsibility: You take full responsibility for the room, its contents, and the people you allow in during your booking.
No smoking or vaping: Absolutely no smoking or vaping anywhere on the premises. Any breaking of this rule will result in fees as set out in Schedule A and may trigger fire alarm activation fines.
No drugs: No drugs are to be consumed. Be aware that our security team monitors CCTV.
Guest responsibility: You as lead booker take full responsibility for the actions and behavior of any and all guests you bring on site. You will be held liable for any fines they may incur.
Door policy: Keep doors closed and respect other musicians in the studios.
Climate control: If you switch on the air conditioning or heater, remember to turn it off before you leave.
Beverages: It is okay to have the odd drink while at our studios, but you must keep all liquids away from equipment. Clean up any spillages immediately. Be aware that our monitoring team can end your session and/or fine you if you are putting our equipment at risk.
Cleanliness: Tidy up at the end of your session; place all litter in bins provided.
Neighbors: When leaving, please respect our neighbors. Keep noise levels to a minimum and litter levels to zero.
Equipment issues: If anything breaks during your session, please let us know as soon as possible via live chat or email. We carry spares on site.
Conduct: Your behavior and the behavior of your guests must not have a negative impact on our neighbors or other customers. Rudeness or disrespect to our staff will not be tolerated.
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SCHEDULE E – FIRE SAFETY INFORMATION
Your safety is our priority. Please take a moment to read the following information, which applies to all Grove Studios sites.
E.1 Fire Alarms
All our studios are fitted with fire detection systems and audible alarms. Our fire detection systems are linked to our monitoring systems. If you hear a fire alarm, evacuate the building immediately using the nearest available exit. Do not assume it is a false alarm.
E.2 No Smoking or Vaping
Smoking or vaping inside any Grove Studios site is strictly prohibited. These actions are highly likely to trigger fire alarms and are treated as serious breaches. If you smoke or vape on site: your account will be suspended; you will be issued a fine; and if a fire alarm is falsely triggered, we may pass on all related costs including fines from local fire departments.
Tampering with smoke detectors will result in an instant account ban and may be reported to authorities.
E.3 Self-Service Operations
Grove Studios operates largely as a self-service facility, especially outside normal business hours. This means there may be no staff physically present to assist with evacuation or emergency response.
E.4 Personal Emergency Evacuation Plans
We are unable to provide individual evacuation assistance for customers with additional needs. If you or your guests require help to leave the building in an emergency, you must plan ahead and attend with someone able to assist you.
E.5 On Arrival
All sites have fire safety information displayed near the entrance. Please check this signage on arrival so you know where the fire exits and assembly point are located.
E.6 Alarm Activation Procedures
If a fire alarm is activated, our monitoring team will be notified and will assess the situation. If the cause is verified as non-fire (e.g., vaping), staff may instruct you to reset the alarm under direct, real-time instruction. You must never attempt to reset or silence the alarm unless instructed by Grove Studios staff. If you prefer not to silence the alarm yourself, you can wait for our response team to attend.
E.7 Incident Logging
All alarm activations are recorded and logged by Grove Studios. Any breaches of policy will be followed up and enforced accordingly.
If you have any questions about fire safety, please contact our customer support team who will happily clarify things for you.
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